Block Someone Who Leaves a Review on Facebook

Question:

"I simply had an irrational person leave a bad Facebook review for something we couldn't command. Tin can we remove information technology?"

Answer:

Technically yes, in that location are a few things you could do to remove the review. You could remove reviews altogether from your folio. You could ban the user from your page. Or, if information technology was offensive with crude linguistic communication you lot could report them to Facebook. Simply, yous don't want to remove a bad review just because it'due south bad.

Permit's dig into the situation a bit more:

You've congenital a wonderful business organisation. Yous pride yourself on providing an exceptional experience to your customers. Your staff is trained on the right fashion to treat customers and resolve any issues.

Even the best get yelled at.

Unfortunately, we live in a order where people honey to mutter, even if your team bends over backwards to aid them. The worst function is that these disgruntled trolls volition go out of the style to tell the world how horrible your company is…how your service is terrible…you don't intendance about people…you're unresponsive…and how you are not even overnice to your ain children. You lot know they blazon!

For most people, the outset instinct is to become defensive–there's no way someone is going to say untrue things about your company and you're people! You lot may even want to accost the situation caput-on and explicate why this person is unfair, untrue and lying. But going into assault fashion similar this will but make y'all expect trivial.

What should you do with a bad Facebook review?

Don't immediately attack the person in the hopes of defending your honor. Don't delete it or hide it. Instead, address it in a proactive and helpful style.

Step 1: Address complaints directly on Facebook, so look to move the chat offline:

Here's an instance:

[This is you]:How-do-you-do [Customer Proper noun], thank you for the feedback, I'1000 very sorry to hear that you didn't have a great feel. We pride ourselves on doing everything nosotros can to meet our client'due south expecations. Whenever we hear that someone didn't have an exceptional experience, nosotros want to know about it and then that we can fix things. If you could call our offices at Xxx-XXX-XXXX, and our management squad would be happy to speak with y'all and help in any style we can. Over again, thank you for sharing your feedback, and we wait frontwards to turning things around for you.

Even if the person's complaint was entirely unfounded, this shows everyone else that you truly do care and y'all are always looking for means to ameliorate. Approaching it this way can show potential prospects that you're honest and will get out of your mode to help. It turns negative, into a positive.

Footstep two: Don't engage in a he-said, she-said argument online–you lot won't win.

If the person that left the bad review gets combative and won't listen to reason, don't try to become back and forth to convince them! These people are and so upset (or irrational) that nada you say or do will help. Engaging in the back and forth volition just lead to a picayune argument and yous won't win. Just like Elsa in Frozen, you need to "Allow information technology go!" If you find the person continues to pester you and leave rude comments, you want to consider banning them from your page. Hither are Facebook directions on how to ban someone from your page.

Stride three: Put a proactive plan in place to build more positive reviews.

No matter how amazing your client service is at some bespeak you're going to deal with a bad review. The best way to combat bad reviews is to overwhelm them with the positives. Think virtually your ain take on reviews. If yous were looking for a hotel and at that place were 203 four and v-star reviews and simply two people that left bad reviews, you probably wouldn't glimmer an eye at those bad reviews. On the other manus, if those two bad reviews were alongside just a few positive reviews, you lot would accept a much different impression.

So, instead of focusing on the negative, drown them out with positives. Put a programme in identify to encourage your happy customers and clients to share their great experiences on Google, Yelp, Facebook, and other review sites. The more 4 and five-star reviews you go, the better.

We recently had a client in the Kansas City expanse who had a one.five-star rating on Yelp—and a few nasty comments from their own trolls. With a proactive strategy to build positive reviews (and a really cost-effective reputation management tool to build more positive reviews), nosotros increased their average review to three.v stars in just three days! And we nerveless 36 positive candidate testimonials in just iii weeks. Fast frontwards a twelvemonth afterwards and they accept 426 testimonials with a 4.8/5 boilerplate rating!

With a proactive plan to build positive reviews, your best clients will share the truth well-nigh your great service and drown out the trolls that just want to complain.

Commencement getting more than positive reviews today!

At BARQAR, we have an amazing reputation direction service that helps go more than positive reviews and limit negative reviews. Information technology's a very price-constructive tool to survey your customers and build some astonishing success stories and control your online brand. Contact united states today to larn more.

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Source: https://www.barqar.com/2017/07/21/can-delete-bad-facebook-review/

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